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1-416-505 0837 or 1-877-845-6654

Frequently Asked Questions

What can I do to reduce odours in chutes and compactors?

Odours from your condo or residential apartment building’s trash chutes and compactors can seem unavoidable, but there are a few things you can do to reduce unpleasant smells. Your chute room odour can get ripe between garbage day pick-ups, so think about taking precautionary measures to ensure the comfort of tenants. In addition to using Air Fixx’s all-natural fragrance-free odour control product, you should check for blockages regularly and employ a regular cleaning service to ensure there is no debris stuck on the inside of your garbage compactor.

What if I need stronger odour control?

Air Fixx’s odour control products can be adjusted to suit any area and situation for your Toronto garbage compactor or chute needs. One of our knowledgeable staff members can assess your building and advise you on which product would work the best.

Do you use any sprays or products for odour control?

Yes, we use a non-toxic, fragrance-free, biodegradable solution that attacks odours on a molecular level. It effectively rids condo or apartment building garbage chutes and surrounding areas of any harsh smells without masking them with perfumed fragrances.

Do the products used for odour control affect humans?

Our products are completely safe for humans as all of the ingredients are natural and non-toxic. There are no harsh chemicals, even in our Lifestyle Scents—everything from Air Fixx is safe for humans, landfills, composting, anaerobic digestion facilities, and animals.

After odour removal, are there any other risks involved?

There are virtually no risks for your tenants or employees with our odour control system. Other than the brief training for your staff, no special precautions are required.

How long does it take to remove odour?

You’ll notice an improvement immediately after installation. However, your staff may need Air Fixx training to ensure the upkeep and consistent performance of the system.

My garbage chute and compactors have a cleaning system built in. Why do I need Air Fixx’s garbage chute cleaning services?

Many garbage compactors in Toronto have self-cleaning systems built in, but these systems only keep the sides of the chute clean, meaning there’s no protection against wafting odours. Air Fixx’s products and services will work proactively to prevent odours from rising up and seeping out of chutes, keeping the entire surrounding area odour-free.

Do you offer a guarantee?

We are so confident that you’ll be satisfied with our service that we’ll offer you a free no-obligation trial. Your board manager and super can evaluate our work and if they aren’t satisfied, we’ll uninstall the system—all at no cost to you.

Do I need to be on-site for your service?

In order to install the odour management system, we’ll need access to keys to get into the specified area—whether you’ll be there to escort our technicians is up to you. Most times, we can catch up with the supers who clean the area on a regular basis and have a chat with them to learn about any common issues they experience. Otherwise, our team can complete the installation on its own.

How do I know when the services have been completed?

When our technicians have finished the condo garbage disposal installation and worked with your staff to ensure they have a working knowledge of the system, a completed work order will be e-mailed to the address we have on file.

Do you offer odour control services for residential properties?

We do not provide services to individual residential homeowners. We currently serve condo buildings and multi-residential properties.

Aside from fragrance-free odour control for garbage chutes and compactors, do you offer other services?

We also have Lifestyle Scents, which provide a light scent to freshen the air and make the area a little more inviting. Please feel free to contact us directly if you’d like to know more about our Lifestyle Scents.

Are you qualified to provide professional odour management services?

Air Fixx has worked with government entities such as the Ontario Clean Water Agency as well as PhD professors from Fleming College to evaluate the effectiveness of our products and services.
We also work with a team of environmental engineers to constantly improve our systems, and we’ve conducted tests on our products with accredited independent laboratories to reinforce their safety and effectiveness. All of our team members are WHMIS (Workplace Hazardous Materials Information System) certified and Working at Heights certified to guarantee technician safety while on your premises.

Can you provide same-day or next-day emergency services?

We know how urgent some situations involving condo garbage odours can be, which is why we’re happy to accommodate emergency calls and offer same-day or next-day service. Your comfort is our top priority.